Use social monitoring software to protect your brand, your people, your profitability. It works 24/7/365, never calls in sick, doesn't fall asleep on the job, and doesn't require employee benefits. http://bit.ly/1VurxEJ
One of the toughest parts of being a business owner is protecting the reputation of your company. Today, consumers have an unprecedented amount of power because they can review your brand online, share their experiences with their friends and family, and also have a platform to discuss their experiences with like-minded people. One disgruntled customer could reach thousands of other prospective customers. A bad review can spread from a rant among friends on Facebook to something that is seen in huge groups and shared on other platforms.
When it comes to online reputation management solutions, with reputation monitoring software (aka social media tracking software), you are going to get complete coverage. You never know when a customer is going to leave negative feedback on one of your company's accounts at various review websites. It could happen early in the morning or late at night.
By having social monitoring software monitoring mentions of your company and all of the review websites on the Internet, you will be able to effectively manage your reputation while you are sleeping without having someone working around the clock. This type of 24/7 monitoring is simply not possible if you hired someone to handle it for you.
Social media can work both ways, though. Just as a bad review can get a life of its own and spread virally, good experiences can spread too. If a brand owner uses social media in a positive way to diffuse angry customers then that will be noticed and it can be good for building your brand. The trick is finding those disgruntled posts and responding to them in the right way.
Catch Reputation Problems Before They Grow
Social monitoring software can be invaluable for helping brand owners to find posts where people are talking about their products or services and can help to give you an at-a-glance idea of whether the things that people are saying are good or bad. Rather than having to wade through every Tweet or Facebook Post you can use social monitoring software to flag certain kinds of comments and contact you immediately so that you can respond to them right away.
You can also use social monitoring software to get an at-a-glance view of the sentiment that people have towards your company. Are people talking positively about a new product launch? Are they retweeting your viral videos or infographics and talking about how funny or informative they are? Or, are they retweeting with comments about how something is discriminatory, or offensive, or even just too expensive? Getting rapid feedback about whether people see your content in a positive light is very useful if you want to steer the online conversation in a particular direction.
Website Tracking Tools Will Find Your Best Advocates
It's useful to know who your most engaged customers are. Do you have people who like, share and retweet your content a lot, or post about your products on Instagram? If you're lucky enough to have unpaid brand advocates, then consider turning them into actual brand ambassadors and rewarding them for their loyalty. With good social monitoring software, you can get true insights into what people are saying and doing online.
Our online reputation management early warning system is designed to monitor the entire web continually, notifying you the instant a comment is made. Install the app to learn how your quick response can convert a negative review into one that lets your customers and their friends know you're paying attention to them.
A bad review can turn out to be your best advertisement ever if you know about it immediately. Get the ideal social monitoring software to achieve business, professional, and personal peace of mind. Click here for the trial. http://bit.ly/1VurxEJ
To help you understand how social monitoring software can help your business survive negative online comments - whether true or not, watch these additional educational videos. To learn more about how social monitoring software can help you - watch the videos below.
Protect Your Business: How to Manage Your Online Reputation https://youtu.be/9Kw1TAeBhoc
The Ideal Online Reputation Manager For Golf Vacation Rental Hosts https://youtu.be/kxCV26gWkk4
Use Social Monitoring Software to Protect Your Brand https://youtu.be/fraDB2toEeo
Online Reputation Management Tools Heal Social Media Problems https://www.youtube.com/watch?v=-gD0Jz-Lu60